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Cambios y Devoluciones

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Privacy Policy

General Information

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Respect for the privacy rights of online guests (“you”) is a priority and a goal to Seraphita, S.L. and any of its affiliates (henceforth, “SERAPHITA” or “our”, “we”) and we recognize the importance of the protection of the personal information gathered.

If you are under the age of 18, you should inform your parents or guardians about Seraphita's Privacy Policy and the Terms and Conditions so that they can agree to the Privacy Policy and Terms and Conditions before you register at Seraphita or make an order. The information shown here is provided by Seraphita so that you can be completely informed of our Privacy Policy. Upon visiting SERAPHITA.ES you accept and agree to the practices described in this Privacy Policy and the Legal Area. If you do not agree with this Privacy Policy and/or the Terms and Conditions, please, do not access or use this web site. Seraphita is not responsible for any personal information sent to third parties through our web site. Please, be sure to read the Privacy Policy of such businesses or other organizations before submitting your information.

What information do we collect and how?

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Seraphita collects personal information in different ways: when placing an order, participating in contests, promotions and/or other activities in which this information is requested, etc. When an order is placed with Seraphita, we need to keep your personal information (including your name, e-mail address, address(es), phone numbers, shipping address and credit card's billing address) so that we can process your application; we can also obtain information as a result of the verification of authenticity or identity. If you wish to be included on our mailing list, we will previously ask for your authorization. Likewise, when you visit our website, we collect information known as “clickstream” information, or information from a sequence of clicks (server address, name of the domain, etc.). This information combined with the information you've given lets us create a more personalized experience for your next visit. Personal information will only be conserved during a reasonably necessary period of time in order to fulfill the purposes for which it is collected.

How is the information used?

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Seraphita can use your personal information for the processing of orders and payments. We will also use your information to place and deliver orders and manage your account. The personal information you give us can be revealed to a credit agency or a fraud prevention agency, which can lead to a registry of the information on behalf of said agencies. The personal information you give us for the processing and delivery of your order will be used according to the indicated in the Legal Area. Information can be used for the organization of events, the elaboration of statistics, or other functions of the website, as well as to provide services available on the website. In the event of a legal obligation to do so, we can reveal information to any regulatory body. We can also reveal your information in response to a valid and legally established application by a competent authority or a governmental request or legal obligation; to enforce the Legal Area, including the investigation of possible violations of this right; to detect, avoid or manage fraud, security or technical matters or to protect the rights and property of Seraphita against imminent damage. Likewise, we can use your information to send you information and material via e-mail and/or SMS, including information about products, special offers and news that we consider to be of your interest. You will only receive this information if you have given us authorization to send it to you. Furthermore, we will be able to use your information to analyze the visits made to the website and to learn more about the interests of those who visit us, both in general and individually. All of this will provide us with information that allows us to improve our products, services, functions and/or promotions that could be of your interest, as well as the design of the website with the purpose of satisfying the needs of our visitors. Likewise, we collect your personal information through different forms hosted on the website, so that you can cancel, return and/or exchange products acquired at Seraphita, so that we can answer your questions, to send you our Newsletter, to attend to your complaints, and when you request and authorize so, to incorporate you in the process of staff selection that Seraphita organizes to work in its offices.

Registering with Seraphita

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When you sign up, we will give you a link to the Privacy Policy and the consent button for the collection of personal information. Furthermore, we will give you the option of signing up for: our Newsletter, which will be sent by e-mail, regarding new products, characteristics, improvements, special offers, contests and events of interest. These notices can include marketing information about Seraphita, its affiliates and/or our specific marketing promotions. At any given time you can unsubscribe from any service or update that you have signed up for. Any e-mails or newsletters that we send will contain an automatic link that is easily accessible so that you can cancel your subscription.

How do we protect your information?

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We do our best to maintain adequate safeguards to guarantee security, integrity and privacy of the information that you've given us. In order to guarantee the security of your information we have implemented various security measures. You personal information is kept in secure networks and only a limited number of people with special access rights can access it. These people agree to respect and maintain the confidential nature of said information. In spite of this, whenever you provide personal information on the internet, there is a risk that third parties, whose control is beyond us, could intercept this information and use it. Although at Seraphita we do everything possible to protect personal information and your privacy, we cannot guarantee the security of information that you reveal via internet and under your own responsibility.

Third parties

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Your information will not be transferred, unless there is a regulatory requirement. We do not sell, trade or transfer in any way your personal information to third parties, in accordance with current legislation on personal data protection.

Links

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We can include hyperlinks in this website to other websites or resources operated by third parties other than Seraphita, including advertisers. Seraphita has not examined all the website to which ours is linked, and we are not responsible for the content or accuracy of the pages outside of our site. We are not responsible for the availability of said websites or external resources and we do not endorse nor are we responsible, directly or indirectly, for the privacy policies or the content of said websites (including but not limited to, any advertising, products or other materials or services on, or available on, said sites or resources), nor for any damage, loss or offense caused, or supposedly caused, by, or in connection with, the use or reliance on any content, goods or services available on said websites or external resources.

Use of cookies

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During your visit to this website, Seraphita can collect personal information, mainly through the use of cookies. A cookie is a small text file that a server can transfer to the user's computer. It contains information about the user's visits to the website. Cookies can be used to collect specific information during your visit to the website. This information can help Seraphita to assure, as much as possible, that the website and its services meet to the needs and preferences of the website's users. You can configure your internet browser so that it notifies you whenever a new cookie is about to be stored in your computer so that you can decide if you want to accept or refuse. Please, consult the help section of your internet browser to get specific instructions. Keep in mind that some parts of the website do not work correctly if you refuse cookies.

Access, correction and cancellation of your information

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In accordance with current legislation on personal data protection, you have the right to inspect, correct and or eliminate personal information that concerns you, as well as revoking your consent to receive information about promotions and others matters of interest associated with Seraphita, at any moment. This can be done by sending a request for inspection, correction, cancellation and/or challenge to Seraphita – Customer Service Department, Calle de Claudio Coello 38, 28001 Madrid, Spain. Or by e-mail to the following e-mail adress: datos@seraphita.es

Changes in the Privacy Policy

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Seraphita reserves the right to amend, modify and/or substitute the totality or part of this website and the information and the material contained within, as well as this Privacy Policy. Please, revise this Privacy Policy periodically to see if changes or modifications have been made.

No waiver

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Seraphita reserves the right to amend, modify and/or substitute the totality or part of this website and the information and the material contained within, as well as this Privacy Policy. Please, revise this Privacy Policy periodically to see if changes or modifications have been made.


Seraphita May of 2012.

Diseño Web: Fontventa S.L.